“Waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming and incredibly expensive.” |

Cannot open file (/var/www/vhosts/blog.timetrade.com/httpdocs/wp-content/backup/.htaccess)Cannot write to file (/var/www/vhosts/blog.timetrade.com/httpdocs/wp-content/backup/.htaccess) “Waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming and incredibly expensive.” |

Recent Comments

Scott Jantz: If you truly want to “empower guests”, check out QLess at http://qless.com for a much more...
Bruce: Although the world is getting larger technology is making it smaller – big businesses with bad customer...
Bruce: I just started using TimeDriver to help me schedule meetings with my search engine optimization clients to go...
Michael: Im a service provider. Yes, Ive heard all these and more. Theirs really no excuse. How about the customers...
Liv: I have always been a huge fan of what Berkeley Labs have to offer. I work for a very large cardiology group and...

Ideas, tips and techniques for new generation selling and customer support.

07/06
2009

“Waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming and incredibly expensive.”

Well! We couldn’t have said it better.

And who said it? Federal Express, in one of their earliest ads.

It was recently brought to our attention in The Psychology of Waiting Lines, a great article by David Maister. A 1985 article, no less.

You’ll be hearing more…

(A tip o’ the TimeTrade hat to Eric Shultz, who steered us to Maister’s article.)

Posted by cterry

Filed under: appointment scheduling

Tagged: customer experience, customer satisfaction, customer service, waiting

Post a Comment